Who we are
This website is owned and managed by Lucid Rhino Web Design trading as Norwich Virtual Tours.
Our website address is norwichvirtualtours.co.uk.
We are committed to protecting your privacy and we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and EU General Data Protection Regulation 2016).
What personal data we collect and why we collect it
When visitors submit a query through our contact form we collect the data shown in the form, and also the visitor’s IP address and browser user agent string to help spam detection.
Cookies help us understand who our visitors are and what they like to browse, and therefore they help us to customise and improve your experience of our website. They don’t allow us to personally identify any visitors and are not harmful to you or your computer/device. You can block cookies by activating settings in your browser that refuse some or all cookies (see this browser cookie blocking guide). If you do so you may not be able to access parts or features of our site.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Embedded content from other websites
Pages on this site may include embedded content (e.g. videos, audio, maps, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Like many other websites, we track visits to our website using Google Analytics. This data helps us to pick up problems and optimise this website to be as useful to our visitors as possible.
Data collected can include information about your computer, about your visits to and use of this website, your IP address, geographical location, browser type, referral source, length of visit and number of page views. However, all this information is anonymised by Google as soon as technically feasible and we are unable to identify individual visitors through Google Analytics data alone.
Who we share your data with
We do not and never will sell your data to any other company. We will not email you in the future unless you have given us your consent.
The providers of analytics tools and external media embedded on this site may use data they collect in order to customise content, including advertisements, that they show to you on other sites, just as they do when you visit those sites (e.g when performing a Google search or watching a YouTube video). If you have a Google account you can opt-out of Google’s advertising customisation here.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
What rights you have over your data
If you have left submitted data to us, whether data held on this site e.g comments or our contact form or data we hold on you as a customer or enquirer, you can request to receive a file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Submissions of our contact form are emailed to the primary email address for this site shown in the ‘Get in touch offline’ box on the same page, which is checked and responded to by one of our staff members. When necessary we’ll then forward your email on to relevant parties proportional to your request.
How we protect your data
When you load our website the connection is encrypted by a 256bit http-01 SSL security certificate, making data transferred between your router and our servers unintelligible to anyone else.
The transfer of email from this site to our email accounts is also encrypted by a security certificate, but the security of any subsequent forwarding of email is dependent on the security of those respective email services.
Questions or requests